Docs Your staff
The staff app
Open Plattivo on staff phones and tablets, sign in, and give each person the right role.
The staff app is where the restaurant runs: orders, the kitchen display, menu switches, printing and closing the day. It runs in the browser, so there is nothing to install from an app store.
Open it
Open https://your-site/restaurant-app/ on a phone, tablet or computer. Then use the browser's Add to Home Screen (Safari: Share → Add to Home Screen; Chrome: ⋮ → Add to Home screen) so it opens full screen like an app.
Tip: Try it on the demo first: demo.plattivo.com/restaurant-app/. The logins are shown at the top of the demo site.
Signing in
Staff sign in with their own WordPress account. Create one per person under Users → Add New and give it a restaurant role:
| Role | Sees |
|---|---|
| Restaurant Owner, Restaurant Manager | Everything, including Today, closing the day and printers |
| Cashier | Orders, menu availability, printing |
| Waiter | Orders (table service comes with Plattivo Pro) |
| Kitchen | Kitchen display and orders |
| Delivery Driver | Deliveries |
Administrators can use the app too.
Important: Give each person their own account rather than sharing one. Actions such as rejecting orders, voiding dishes and changing prices are recorded with the person's name.
Tabs
The bottom bar shows the tabs the person's role allows, such as Today, Orders and Kitchen. Menu, Printing and Settings are under More.
Settings has:
- Display: colours (light or dark) and large text;
- Open the app on: the tab the app starts on;
- New-order alerts: the sound, and whether it repeats until someone handles the order;
- This device: a name for the device, such as "Kitchen tablet", which helps with printing and alerts.
Log out is under More too.
Offline
If the Wi-Fi drops, the app shows the last orders it saw. Kitchen actions (Start, Ready, Bump) are saved on the device and sent when it is back online; other changes wait until you are online.
Recommended devices
- Counter: a phone or a 10-inch tablet.
- Kitchen: a 10-inch or larger tablet on a wall mount, plugged in.
- Owner: your own phone, for Today and the Action Center.
Any recent Chrome, Safari or Firefox works.
Still stuck? Email [email protected] and a real person will reply, usually within two working days.