Docs / Help

Questions and answers

Commission, hardware, checkout, data and the difference between Free and Pro.

Does Plattivo take a commission or charge per order?

No. Payments go through your own WooCommerce payment gateways, straight to your account. Plattivo charges nothing per order.

Do I need special hardware?

No. The staff app runs in the browser of any recent phone, tablet or computer. For printed kitchen tickets, the app prints through the device's normal printing, or makes PDF files. See Printing.

Can tickets print without the print dialog?

Browsers always show a print dialog unless the device is set up for silent printing: for example, Chrome started with --kiosk-printing, or an Android print service with a default printer. With that in place, turn on Print automatically under More → Printing on that device.

What happens if a printer is offline?

The kitchen display never depends on printing. Failed prints are retried, then listed under More → Printing and in the Action Center, where staff can retry, print on another device or mark them handled.

Which checkout does it use?

Both. Plattivo works with the WooCommerce Checkout block and with the classic checkout, and it detects which payment gateways can be used inside the ordering page.

Does it work with High-Performance Order Storage?

Yes. Plattivo supports both HPOS and the older post storage.

Will it work with my theme?

Yes. The ordering page is a block that sits inside your theme's page, and under Restaurant → Appearance you choose whether it uses your theme's fonts, colours and button shape or its own. On block themes, set the block to wide so the desktop layout appears, see The ordering page.

Is my data deleted when I delete the plugin?

Not by default: a reinstall finds the menu settings, stations, printers and history where they were. To remove everything, turn on Delete all Plattivo data when the plugin is deleted under Restaurant → Setup before deleting the plugin. Orders always stay in WooCommerce.

Does it work on multisite?

Activate it on each site that is a restaurant. Network activation is not supported.

Is it translated?

Plattivo is translation-ready, with right-to-left support. Translations are added through WordPress.org.

What does Plattivo Pro add?

Plattivo Pro, planned for the WooCommerce Marketplace, adds several kitchen stations per screen with colour-coded timers, a counter POS with cash drawers, tables and QR ordering with open tabs, scheduled menus, promotions, more printers and full reports. Everything in these guides is in the free plugin and stays free.